IN 2020

T A B L E O F I N D I C A T O R S

NEW FRAMEWORK AGREEMENTS

AND SUBSEQUENT AGREEMENTS

SIGNED WITH ÎLE-DE-FRANCE

HOUSING AUTHORITIES

18 Improved communication

mechanisms deployed Information continued to be provided to

local residents throughout 2020 with

educational publications being distributed

directly to residents near worksites or made

available in local public buildings.

A special campaign for

the resumption of work Société du Grand Paris ran a special

information campaign to provide local

residents with transparent information

on the resumption of work after the

interruption caused by the Covid-19 crisis

and the measures taken to keep everyone

safe. This information was updated daily on

the website and via social media. Information

boards were installed on the fencing around

worksites and local outreach agents were

available to field phone calls.

Ongoing processing

of compensation claims 1,100 households received compensation

in 2020:

– 511 in Seine-Saint-Denis (Line 16, Line 17

North and Line 14 North)

– 513 in Val-de-Marne (Line 15 South)

– 76 in Hauts-de-Seine (Line 15 South)

ACTION 13 Support residents around worksites

Preventing disruption

To reduce potential disruption for residents around worksites, Société du Grand Paris implements

carefully tailored measures that meet local needs on each worksite (noise barriers, equipment

movement and cleaning, etc.).

Informing local residents and keeping dialogue going

Société du Grand Paris provides residents with documentation on the reason for and benefits

of the works, their scope, type and duration, and the contact information for the project manager

and contracting companies.

There are also 17 local outreach agents stationed around the worksites. Local residents can

also ask questions directly on the website or during worksite events.

Supporting and compensating non-business residents

A “local residents unit” is responsible for coordinating actions to prevent nuisance and disruption

and for the first-level processing of requests for information and complaints received from local

residents. It assesses and provides support for compensation claims, whether individually or

collectively. The type of support provided depends on the intangible disruption caused and is

based on the principle of fairness: financial compensation, adaptations or temporary relocation.

Ten partnership agreements with social housing authorities have been signed to enable a

holistic approach to apartment buildings affected by this disruption. Financial agreements have

also been signed with condominium committees to fund double glazing at locations where

the works will have an impact over several years.

FOCUS 5

RISKS AND CHALLENGES

2020 ACTIVITY

CSR APPROACH

Actions

IDENTITY