To help achieve THESE INITIATIVES,
A NEW GROUP TOOL
The Group will gradually implement a new “Contact Centre”
in its Customer Service
Our employees will be able to interact with customers more easily—whatever their preferred method of contact—as well as improve resolution times and find solutions to customers’ requests.
the Group will gradually implement a new “contact centre” in its Customer Service departments. Our employees will be able to interact with customers more easily—whatever their preferred method of contact—as well as improve resolution times and find solutions to customers’ requests.
In keeping with an increasingly digital world, all the services offered at an agency will be available through our Digital Agency by mid-2019. We must keep in mind, however, the value of maintaining a local touch through the continued training of our sales representatives and customer service agents across our network of 750 agencies worldwide. All of these initiatives will contribute to improving the customer experience daily!
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