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Edito

By its nature, shipping is influenced by many factors such as status of world trade, geopolitics and regulatory developments, forcing it to continually adapt. For example, the rise in oil prices prompted us to introduce Emergency Bunker Recovery measures a few weeks ago. After an unprecedented consolidation, our industry is now facing an even greater transformation. The digitalization of the economy is going to revolutionize our business. Today, our customers want more transparency, more speed, more immediacy, more interaction and more visibility. This requires a serious rethinking of how to approach shipping, and this is what we have started to do.

First, we have introduced our «Customer experience» program, which has redesigned the relationship we have with our customers. Customer Experience should enable us to better meet their expectations, to offer new high value-added services (with products such as Serenity, Traxens by CMA CGM or Reeflex), and above all to build stronger relationships with our customers.

Second is our digital strategy which, via our partnerships with Infosys and IBM, our ZE BOX incubator and the CMA CGM Ventures investment fund, will give us the means to accelerate our digital transformation and thereby make the customer experience a bit easier.

Our first quarter results, marked by a positive operating margin in a climate of sharply rising oil prices, once again demonstrated that CMA CGM is a leader in the shipping industry.

And with our acquisition of a 25% stake in CEVA Logistics, we are making clear our desire to also become a leading player in logistics by developing a complete end-to-end logistics offering which is complementary to maritime transport.

CMA CGM Marseille Head office • 4, quai d’Arenc 13235 Marseille cedex 02 France • Tel : +33 (0)4 88 91 90 00 • www.cma-cgm.com

Publication Director : Tanya Saadé Zeenny • Editor : Marianne Lacroix, Benoit Tournebize • Coordination : Olivia Simonetti • Graphic Design : JARDY&JARDY and DDB • Printing and distribution supervision : Christine Nunes, Marianne Zeenny • Contributor : Laurent Bernardin, Mathieu Friedberg, Ludovic Gérard, Commandant Jaspard Rajesh Krishnamurthy, Bénédicte Laffaille, Patricia Picini, Richard Sheahan • Redaction : Julien Thèves • Photos crédits : CMA CGM, Shutterstock, Thierry Dosogne, Philip Plisson.

Number of issues : 8,000 • ISN : 1287-8863

“AFTER AN UNPRECEDENTED CONSOLIDATION, OUR INDUSTRY IS NOW FACING AN EVEN GREATER TRANSFORMATION.”

RODOLPHE SAADÉ Chairman and CEO of CMA CGM Group

IPrinted on paper manufactured using a minimum of 60% recycled fibre and 40% virgin pulp from certified souces.